Top Cyber Security Threats & Tips for Educators

Top Cyber Security Threats & Tips for Educators

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Top Cyber Security Threats & Tips for Educators

The past 18 months have been a trying time for the Schools and the Education sector.

There was a dramatic and quick shift to an entirely new model of learning, coupled with the potential deployment of technology that wasn’t fully vetted, and which educators and students weren’t fully prepared to use, and cybercriminals knew this and were quick to try to exploit it.

This resulted in an almost immediate and serious increase in the number of cyber-attacks targeting educational organisations specifically and, even though we’re now coming out the other side of this, the criminals show no signs of abating.

So cyber security is a priority for schools and further education and in this short article, we’re going to take a broad view of what educators should know – the top threats, and our top tips for how to deal with them.

After all, staying informed and learning the best practices of cyber security to protect yourself and your students is always the best first step to take.

Top Threats

Diagram of cyber security threats

Below are the top cybersecurity threats faced by teachers in 2021.

  • Phishing: These attacks leverage social engineering by exploiting human nature to trick victims into giving up sensitive information such as passwords or credit card details. Over 90% of cyberattacks today start with a phishing attack, according to recent reports.
  • Distributed Denial-of-Service (DDoS): These attacks occur when multiple systems flood the bandwidth or resources of the local servers. These attacks can bring systems to a standstill and cause severe disruption.
  • Data Breach: A data breach is a security incident in which private or sensitive information (such as student data) is accessed without authorization. Student and educator data breaches are consistently reported as being one of the most common types of attack and successful attacks can cause great harm, often leading on to fraud, extortion, and other criminal activities affecting those whose data was lost.
  • Ransomware: These threats involve hackers holding data hostage in exchange for money or other demands. Ransomware has grown to become one of the most common forms of attack and can be devastating when successful, causing huge disruption, financial loss and reputational harm.
  • IoT Vulnerabilities: IoT (Internet of Things) devices such as laptops, smart home accessories and tablets often lack security or are not updated on a regular basis, making it vital for teachers to prioritize security when incorporating IoT devices into the classroom. Typically, IoT devices get overlooked as they can be diverse, but they have proliferated in recent years and should be included in update cycles alongside more “standard” IT hardware.

Top Tips

Now that you understand the cyber threats that educators face today, you might be wondering, what do I need to do to ensure myself, my school and my students are safe?

Here are some tips you can follow to help prevent these attacks.

  • Encrypt Your Data: Hackers today can obtain classroom data by intercepting it while actively in transit. By protecting your data using encryption, you can prevent cyber attackers from stealing the data that you send and receive.
  • Comply With Your Institution’s Cyber Protocols: Your school should have clear processes and usage policies in place, and it is vital to know and to follow these and to contact those responsible for managing your IT if an issue arises.
  • Safeguard Your Devices from Physical Attacks: Always log out of your computer when you step away. To keep passwords safe, try to avoid writing them down or entering your credentials within view of someone else.
  • Back Up Your Data: If your work or institution requires the storage of student data, it is important to back it up to prevent attackers from targeting this private data in Ransomware-style attacks where you may be locked out until a ransom is paid.
  • Practice Good Password Management: It’s easy to take shortcuts when it comes to passwords. A password management program can help you to maintain unique passwords for all your accounts with ease. *Look out for a new article, coming soon, where we will focus on Password Managers and how to use them*

Ready to take the first steps toward better cybersecurity?

If you would like to know more about It Support or other IT managed services that can drastically reduce your cybersecurity risk, get in touch with us.

On-boarding for St. John’s Primary Academy

On-boarding for St. John’s Primary Academy

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On-boarding for St. John’s Primary Academy

St. John’s C of E Primary Academy is a one form entry primary school situated within the town of Wednesbury, and a part of the St. Chad’s Academies Trust. The school aims to give every child the best start possible start to their education and to provide an inclusive and loving environment for their young students to thrive and learn in. St. John’s Primary Academy is an Ofsted “Good School” award winner and are “Music Mark” and “Primary Science Quality Mark” holders.

St. John’s Primary Academy approached Supreme Systems to tender to provide IT Support services when they felt they had outgrown their existing provisions and wished to engage an IT partner able to provide the resources they need as the school continues to grow and evolve.

After the initial interviewing process was completed, Supreme Systems were shortlisted to provide a detailed proposal and budgets, and this culminated in the award of the contract to provide IT support and managed services.

As with all new IT support engagements, Supreme Systems then begin a period of “on-boarding”. The goal of Supreme Systems’ on-boarding process is to ensure a smooth, disruption free commencement of IT support and managed services and typically will run over 6weeks consisting of the 4weeks prior to the agreed “go live” date, and the first 2weeks following. However, St. John’s requested that we condense our on-boarding period from 6weeks down to just 2 as they wanted Supreme to commence services sooner. This we did.

The first order of business was to begin to collate all the information that we will need to manage the school’ IT estate and began with the opening of communications with other relevant 3rd parties, to handover or share any details that they might hold. We also began an onsite audit of the school site to record details of the infrastructure, create sitemaps and an asset register and examine the configurations of various critical devices, such as networking and servers.

All this information is recorded in a secure, encrypted, knowledgebase so that our technical team can quickly call on relevant details in the future to expedite the resolution of issues as they arise.

Alongside the onsite audits our Service Delivery Team (SDT) scheduled an induction meeting with the key contacts at the school. Usually, these are done face-to-face but due to Covid restrictions at the time this one was done via a Videoconference. The induction meeting covers the details of our IT support processes identifies any quirks of the organisation so that we can tweak aspects of how we provide our services to meet the specific needs of the school. During these meetings, the Service Delivery Team are always conscious of keeping the conversation jargon-free and non-technical.

Meanwhile, Supreme Systems’ engineers began to deploy “software agents”. These are small programs installed on workstations and servers that integrate our own Monitoring & Management systems with the client’s IT infrastructure. These “agents” not only allow us to monitor for issues remotely, alerting us to potential problems, but also enable us to quickly take remote control of a device and to deploy and manage various other IT services, such as antivirus and backup/recovery applications.

The technical team also installed various other components, such as the hardware we use as a part of our backup and recovery services.

While all this technical work was underway, Supreme Systems’ Service Delivery Team welcomed the school faculty as a whole and provided information to them on how they can access our services directly to log issues, on their agreed service levels, such as response and resolution time guarantees, and relevant processes, such as escalating the priority of an issue, and so on.

In the closing phases of our on-boarding process we will resolve any outstanding and on-going issues that the organisation has and create a “Findings & Recommendations” document that includes a 3year plan. This is a living document that evolves with changes to the IT estate and is intended to ensure that the school remains compliant and can plan and budget for future developments according to their goals.

The on-boarding period for St. John’s C of E Primary Academy was completed in the period requested by the client and Supreme Systems were able to begin delivery of all services without any disruption on the date the school requested despite the shorter than usual handover period.

Sarah Cockshott, Executive Principal for St. John’s C of E Primary Academy, commented: “An incredibly smooth transition, carried out in the upmost professional manner.  Any works that needed to be carried out were done at our convenience ensuring we were able to continue our core purpose.  All engineers and staff we have had contact with since have listened and then been more than helpful to resolve any IT issues.  Every single one of these engineers or supreme staff have been polite, friendly and carried out their work with a smile. Thank you Supreme!”

Sensible Steps To Better Cyber Security For Schools

Sensible Steps To Better Cyber Security For Schools

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Sensible Steps To Better Cyber Security For Schools

Schools, like all organisations, are reliant on computers and connectivity in 2021 and cyber-security is vital to protect against financial loss and to prevent disruption, but even more critically, to protect students from harm.

In recent times, the already sizeable task of managing data security has increased considerably for schools and when teachers and other school staff work from home and pupils take part in online learning, the risk of sensitive data leaving the school’s network increases further.

Compounding this, recent UK Government statistics show that the frequency of cyber-attacks against Schools & Further Education has increased significantly over the past few years, with statistics for the 2020/2021 school year showing that 36% of Primary Schools and 58% of Secondary Schools had suffered at the hands of cyber-criminals.

Compare this to statistics showing that 39% of UK Businesses fell victim during the same period, and it is clear to see that “hackers” consider educational organisations as prime targets.

Online risks

The UK’s Information Commissioner has previously advised schools to be particularly vigilant around information security. It has warned that unauthorised access to personal information would be particularly harmful to pupils; parents and staff; people with a right to seek compensation if the loss of their personal data caused them damage.

The risk of disruption due to cyber-attack is also a very serious consideration: If school resources were to be made inaccessible by a ransomware attack, learning could grind to a halt.

While the risks of malware and data theft are relevant to any organisation with personal data and computers, schools though are particularly exposed to risks relating to online safety, including:

  • Exposure to inappropriate content, especially content that is sexually explicit, racist, violent, or extremist in nature.
  • Contact from persons who may wish to abuse, exploit, or bully them.
  • Students themselves engaging in harmful online behaviour.

Prioritising the physical and online safety of children continues to be a focus for schools’ leadership teams and it’s important that those responsible for the organisation’s IT systems review and implement changes to ensure their online safety.

What are the requirements?

Guidance published by the Department for Education requires that school governors and managers establish “an effective approach to online safety” to “protect and educate the whole school or college community in their use of technology”. What an “effective approach” looks like can differ from organisation to organisation.

Experience tells us that the most secure organisations use technology where it is appropriate and support this with clear policies and user education.

Sensible steps to better cybersecurity for schools

Schools should consider the following advice when developing cyber-security and online safety approaches…

1. Take ownership at senior level

The Government’s statutory guidance requires that a member of the senior leadership team is made responsible for safeguarding in schools. Cybersecurity and online safety should be taken just as seriously. They should be discussed regularly with school governors and at leadership team meetings. Appropriate policies should be implemented and enforced by the senior leadership team itself.

2. Establish a strong online perimeter

Schools should establish strong boundary firewalls and internet gateways to protect school networks from cyber-attacks, unauthorised access, and malicious content. Cyber security controls should be monitored constantly and tested on a regular basis.

3. Update content filters, continually

People are usually the weakest link in organisations. In schools there are many young internet users with curious minds that need extra protection. Content filtering systems need to be updated constantly as tech-savvy students can find new ways to circumnavigate filters with incredible speed.

4. Establish solid access control policies

Schools should establish effective processes for managing user privileges to their systems to minimise the risk of deliberate and accidental attacks. Users should only be provided with the minimum level of access they need to do their job. When staff members leave the school, their access should be revoked promptly, and records should be kept up to date to prevent exploitation of old accounts.

5. Check third party providers thoroughly

Schools should ensure they vet thoroughly all third-party platform providers to ensure their approaches to security and safety are at least as stringent as their own. Access to students, parents and guardians should be granted by teachers themselves using email addresses provided in person.

6. Ensure secure configuration and patch management

Schools should know precisely what hardware and software is being used on their networks and ensure configuration changes are authorised, documented, and implemented appropriately. Devices should be set up so that only approved users can make changes. Software updates and security patches should be implemented quickly when released by manufacturers.

7. Monitoring and incident management

Schools must monitor all their systems continuously and analyse them for unusual activity that could indicate an attack. Criminal incidents should be reported to the police and other relevant authorities.

8. Invest in cybersecurity and online safety education

The Department for Education requires that students are taught about online safety as part of safeguarding for schools. They should ensure that members of staff understand the risks and policies covering acceptable and secure use of school systems. There should also be an established mechanism for ensuring that staff and students are made aware of new phishing or spoof email attacks.

9. Don’t forget about physical security

Schools should maintain cyber-security defences that are appropriate to the importance and sensitivity of the data requiring protection. Planning for these should include the physical security of hard drives, internet routers, servers and other devices on which data can be stored. School equipment is targeted by thieves, especially in the school holidays, so any device holding sensitive data should be encrypted.

10. Consider personal devices

Schools should have clear policies around mobile technology and how it is used on their premises. Students should be taught about acceptable use of their personal devices, how they interact with each other on social media and where to turn for help. When staff are working from home, they should be provided with IT equipment that’s for work use only and is not to be shared with other household members.

11. Use of VPN

When staff are working from home, VPNs should be used to ensure that data being sent back and forth to the school’s network is encrypted, meaning that even if it were to be intercepted it would be indecipherable.

12. Staying in touch

Pupil safeguarding issues need to be dealt with sensitively, which often means that a voice conversation is more suitable than speaking via email. However, staff calling pupils and their family members from their personal phones creates another safeguarding issue. Putting in place a cloud hosted telephone systemcan mitigate this problem as phone calls can be made from diverse locations and devices whilst presenting the school’s telephone number. Call recording can also be a useful feature here, but call recordings must be treated with the same sensitivity as other personal data.

How Can Supreme Systems Help?

Supreme Systems offer a comprehensive range of cyber-security services tailored for Schools & Education.

For more information, please see our CyberSercure.School website and if you would like more advice on how Supreme Systems can help your School, College or University to become Cyber Secure, get in touch!

Focus on Cyber Awareness Training for the Education Sector

Focus on Cyber Awareness Training for the Education Sector

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Focus on Cyber Awareness Training for the Education Sector

That the Education sector faces major challenges is not news to most. Issues such as a lack of staffing and a lack of funding and resources are well known and persistent. But now UK Schools and Further Education are facing another challenge – cyber-attacks.

In this article, we’ll be focussing on one way to mitigate against cyber-attacks for Schools and other educational organisations, Cyber Awareness Training.

Why is Cyber Awareness Training important?

Schools, and the education sector as a whole, are under-siege from cyber-criminals in 2021. Recently published Gov.UK and National Cyber Security Council statistics show that attacks on this sector have been rising steeply over the past 18-24 months and this shows no signs of abating.

For more information on this, and a look at some of the under-lying reasons why this is happening, take a look at our recent article “Why Cyber Security must be a Priority for Schools In 2021”.

Over here, in the IT industry, there is an understanding that, while sensible cyber-security mitigations, such as anti-virus, firewalls, anti-spam filters, proper and sensible configurations, regular patching, and so on, are all essential components of good cyber-security for any organisation, the fact is that no amount of effort or expenditure can 100% protect you from cyber-attacks.

The truth is, your last, and most vital, line-of-defence against malicious actors is the awareness of those who legitimately use your IT systems.

The UK’s National Cyber Security Council (NCSC) ‘s “10 Steps to Cyber Security” begins with the following guidance…

  1. Understand your organisations risks
  2. Implement appropriate mitigations
  3. Prepare for Cyber Incidents

Cyber Awareness Training is a key component of both points 2 & 3 as training will enable your “users” to identify attacks, and to know how to best respond when they do.

The goals of cyber awareness training are straightforward in principle, but there are some aspects that are not immediately obvious too.

  • Educate staff on their responsibilities and current information security threats to mitigate the risk of a breach.
  • Inform legitimate “users” of current and common information security threats and how to “spot” them when they occur.
  • Further inform your legitimate “users” on best practice responses when a malicious activity is identified.
  • Raise awareness and encourage a culture of information security throughout your organisation. These are requirements of compliance with Clause 7.3 and control 7.2.2 of ISO 27001.
  • Test learner knowledge to prove compliance for auditing purposes.
  • Reinforce awareness with monthly security updates, which include the latest news and tips.

What does Cyber Awareness Training comprise of?

The National Cyber Security Council (NCSC) does provide free cyber awareness training resources for the Education sector – such as these – and this is a good starting point.

However, what is often overlooked is that it is vital also to know that staff have engaged with training, and to be able to prove this for purposes of compliance and auditing, as well as for the simple peace-of-mind that comes with knowing that your colleagues are aware and understand what to look for and how to respond when they encounter a malicious email or malware infection.

Cyber Awareness Training is not something that you can “do once and forget” – it needs to be integrated into your systems and delivered on-going (not necessarily continually, though that would be the ideal, but regularly at the least).

The best Cyber Awareness Training solutions available today combine several elements. Here’s a breakdown of how our own automated Cyber Awareness Training service works, as an example of a more advanced solution.

Simulated attacks – These will usually take the form of “Phishing Attack Simulations” – the single most common form of cyber-attack and the way that most successful cyber-attacks are initiated (over 98% according to recent industry statistics). Attacks of this type begin with a communication of some type (usually email) purporting to be from a trusted source. These will then attempt to manoeuvre the recipient into some action that will compromise information – whether this be an attempt to coerce login credentials from them, or to download a file or click on a link that will, unbeknownst to the victim, install malicious software onto a network device that will in turn allow the hacker illegitimate access of some kind.

For the simulated attacks to be effective they need to be entirely unpredictable and as authentic as possible. To accomplish this, we have a large selection of template emails, over a thousand and counting, modelled closely on real world attacks and these are selected from randomly and sent at random times to each “user”. This ensures that no-one can predict what will be sent to whom and when.

The simulations also incorporate elements of “user” information, such as first names, email addresses, and so on – exactly how targeted phishing attacks will do – to increase authenticity.

Simulated Phishing-Attack Email Template

An example of a simulated phishing-attack email template, incorporating “user” details to increase authenticity.

Monitoring of responses – In conjunction with Simulated Attacks, an advanced Cyber Awareness Training solution will also monitor the “users” response and interactions with the emails it sends.

Delivery of training – Training is delivered in 3 ways…

  • Automated delivery – Short, engaging and appropriate training, often in the form of short, animated video clips, is delivered automatically when the system detects a “failure” condition – i.e. a “user” has interacted with the simulated attack in some manner that is not in line with best practice response. The training will highlight the tell-tale signs of the attack, enabling the recipient to be more able to spot them in the future, and what the recommended response should have been.

The training will usually include some interactive element and the “users” interactions with the training are also monitored.

  • Pre-made and customisable training sessions – The solution also includes a large amount of multi-media resources to make group training sessions easy to prepare. The resources cover all aspects of cyber security and even “social engineering” type hacking methods.
  • Self-serve training – “Users” can also access the training portal and access training resources themselves if they wish.

Reporting – Administrators can monitor the progress of the training in real time via our online portal and choose from a range of reports and graphical representations, and gauge these against current industry sector benchmarks to see how they are performing. These reports are able to be downloaded to be used as evidence for compliance and auditing purposes too.

Cyber Training graphical reporting

Example of Cyber Training graphical reporting.

How Can Supreme Systems Help?

Supreme Systems offer Cyber Awareness Training as a subscription service for Schools & Education (one of our CyberSercure.School services) making delivery of comprehensive training a hassle and disruption free process for you.

Our fully automated Cyber Awareness Training service, as described above, is available on a monthly basis, that you can have running all the time or periodically – a month each quarter being a popular choice.

It’s a hassle free, non-contract service and we can even arrange a no cost, no obligation 2-week trial for you if you wish.

If you would like more advice on how Supreme Systems can help your School, College or University to become Cyber Secure, get in touch!

Sensible Steps To Better Cyber Security For Schools

Why Cyber Security must be a Priority for Schools In 2021

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Why Cyber Security must be a Priority for Schools In 2021

That the Education sector faces major challenges is not news to most. Issues such as a lack of staffing and a lack of funding and resources are well known and persistent. But now UK Schools and Further Education are facing another challenge – cyber-attacks.

This diagram, taken from the Cyber Security Breaches Survey 2021 published by Gov.UK & the National Cyber Security Council (NCSC), shows the percentage of UK organisations that reported incidents of cyber-attacks over the past year, and shows that the percentage of Primary Schools attacked last year was on a par with UK Businesses as a whole, while attacks on both Secondary Schools and Further Education were even more common.

 

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It is also important to note that the rate of cyber-attacks against the education sector has been rising significantly over recent years meaning that Cyber-security in Education is vital to protect against not only financial loss and prevent disruption, but even more critically, to protect students from harm.

Therefore, the Education sector needs to do everything it can to ensure their applications and systems are protected, and work to overcome any challenges.

In this article, we’ll look at the current state of cyber-security in Education. We’ll discuss the most common reasons for attacks and the primary threats and challenges facing the sector, and how you can protect your educational institution.

Why do cyber-criminals target Education?

There are four key reasons why cyber-criminals target the Education Sector.

With Education venues ranging in size, purpose, and stature, the motives for attack can vary too. For example, what might be a common threat for well-known Universities/Colleges will likely not be an issue for schools or school districts. So, institutions need to evaluate the risk to them and understand what data is vulnerable to unauthorised access.

Disruption – These sorts of attacks often take the form of Distributed Denial of Service Attacks (commonly referred to as DDoS Attacks), with the attacker’s motive to cause widespread disruption to the institute’s network, having a negative effect on productivity. These can be a relatively easy attack for amateur cyber-criminals to carry out, especially if the target network is poorly protected. There have been reported instances of students or teachers successfully carrying out a DDoS attack, with motives ranging from simply wanting a day off, to protesting the way a complaint was handled.

Data theft – This is another attack affecting all levels of education because all institutions hold student and staff data, including sensitive details like names and addresses. This type of information can be valuable to cyber-criminals for several reasons, whether they plan to sell the information to a third party or use it as a bargaining tool and extort money. The concerning aspect of this type of attack is that hackers can go unnoticed for long periods of time, such as a recent incident at a renowned university where more than 150,000 medical records were stolen over several months.

Financial gain – Another motive for hackers carrying out an attack on an educational institution is for financial gain. Private institutions and Universities/Colleges handling student fees are a prime target for cyber-criminals with students or parents commonly paying fees via an online portal, often transferring large sums of money to cover tuition. Public schools too can be a target, usually tying back to data theft, with information being harvested for use in fraudulent activities.

Espionage – Higher education institutes like Universities/Colleges are often centers for research and hold valuable intellectual property. Scientific, engineering and medical research by UK Universities have been reported to have been compromised by hackers in targeted attacks.

With these four motives in mind, it is important to identify how cyber-criminals will typically carry out an attack on Education networks to further help us understand how to protect them.

How is Education targeted?

The most common forms of cyber-attack against the Education Sector are, as you might expect, also the most common types of cyber-attacks period. The following table, also taken from the Gov.UK/NCSC “Cyber Security Breaches Survey 2021”, shows the percentages of various incident types reported.

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 This data shows us that the most common attack vectors fall into 3 camps.

Phishing – Phishing scams often take the form of an email or instant message designed to trick the user into trusting the source in a fraudulent attempt to access their credentials – whether that’s sensitive student data or confidential research. This type of attack is highlighted as the top threat facing education venues, suggesting hackers regularly target the sector using this method.

Ransomware/Malware – Also in the top three cyber threats highlighted by the report, ransomware and malware attacks prevent users from accessing the network or files and cause disruption. More advanced forms of this threat can see attackers hold files to ransom. Ransomware or malware typically infects devices using a trojan, a file, or an attachment disguised to look legitimate. However, some ransomware (like the WannaCry attack) has been shown to travel between devices without user interaction.

Lack of awareness – Another common threat is a lack of awareness or accidents. This could be on the part of staff or students who aren’t sufficiently trained to practice good cyber-hygiene or accidentally compromise the network. Despite taking on different appearances, human error plays a key role in most cyber-security threats, something that is not unique to the Education Sector, of course. With better cyber-security training and awareness of the motives and methodology of attackers, education venues can better protect themselves against cyber-attacks.

What are the challenges that Education is facing?

There are many challenges when it comes to protecting Education networks.

Lack of resources and budget – There is typically a lack of finances to invest in cybersecurity, be it software or staff.

Cultural issues – With ‘Bring Your Own Device’ culture being common in educational institutions, this can present difficulties in securing the wider network, particularly with IT staff already facing stretched resources.

An absence of policy – Setting out policies for using the network and making sure they’re adhered to can be difficult in large institutions with a dynamic population.

Despite these challenges, the Education sector is still expected to secure their networks against unauthorised access and cyber-threats. Especially when the repercussions can be as severe as the examples we discussed earlier. With the increasing frequency and potential severity cyber-attacks pose to the Education sector, it’s crucial to work with IT professionals to find a solution to the challenges that you face.

Top tips for securing your Education IT network

The Education sector should focus efforts on minimising the risk of a cyber-attack, rather than a reactive attitude after one has happened.

Training – Providing basic training for all users of your network is one way to mitigate the effects of a lack of funding and resource. This can be something as simple as sharing a handbook with staff and students including information about what to look out for, and tips for practicing good cyber-security hygiene. Giving people the necessary information to protect the network at all access points, could reduce the number of incidents caused by human error.

Cyber Essentials – This is the UK Government-sponsored cyber-security standard that has become a requirement already for businesses to bid for public sector contracts and is being phased in as a requirement for the Education Sector too. While a certification standard may not seem, on the surface of it, to be a practical step for Education to protect itself, Cyber Essentials is a very practical and sensible approach to cyber-security and as such undertaking, it will ensure that your School, College or University has implemented the critical mitigations for cyber-attacks and demonstrate this to your stake-holders.

Authentication Another cost-effective way to protect the safety of your institution and students is to implement a user-friendly multi-factor authentication (MFA) tool. Including that extra security step for users who are logging onto the network will help prevent unauthorised access.

These are just some of the cost-effective ways to protect your venue from any form of unauthorised access.

Contact us